Graham Allan and Nick Bertrand make up the support team for the Physics and Astronomy computer systems. They support the physics and astronomy servers, administrative staff, the network, and linux and windows workstations.

• First, search our support wiki - your question may already be answered here.
• Send email to net@physics.umn.edu - This will create a help ticket which we will use to track your issue. It also allows us to track trends and recurring problems, and ensure we collect the information we need to process your request. Be sure to provide as many details regarding you issue as possible.
• Contact us using this form - another way to get your question into the ticket system.
• Phone us at ext. 6-1139. If it's an urgent matter and there is no reply, leave a voicemail - it will be forwarded to us.

You can also look for us in room S43. Please remember though, that we do not operate a general-purpose helpdesk, and so we can't promise anyone will be available to assist with non-urgent walk-in issues.

• Anyone experiencing system problems should call our general support number 612-626-1139.
  • If part-time staff are available to take the problem report, but are unable to resolve it themselves, they will escalate by calling Graham and Nick (cellphones).
  • If there is no reply, leave a brief but clear message. The voicemail message will be transcribed by Google Voice and sent to us, both to our ticket system and as text messages to Graham and Nick's cellphones.
  • Ron Poling and Julie Murphy also have Graham and Nick's direct cellphone numbers and will call (at their discretion) to make sure the problem is known.

For issues with university systems, such as Enterprise systems (Peoplesoft, etc), the wireless network, or central email system, please call the OIT help desk at 1-HELP (612-301-4357).