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| - | ====== Physics Patch Management Software ====== | ||
| - | <note tip> | ||
| - | Note: As of February 1, 2011, BigFix became part of IBM. BigFix has been rebranded as IBM Tivoli Endpoint Manager (built on BigFix technology). | ||
| - | </ | ||
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| - | ===== Overview ===== | ||
| - | Internet-based attacks upon individual desktop and laptop computers are a world-wide problem. | ||
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| - | {{: | ||
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| - | After installing the small Bigfix software package on your computer, it will communicate with the School' | ||
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| - | The Bigfix client software is required by the School' | ||
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| - | Certain basic inventory information about the computer - such as IP address, operating system, some hardware data, and the presence or absence of critical security updates - is collected. | ||
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| - | Updates applied by Bigfix is limited to the following actions | ||
| - | * critical OS updates from Microsoft or Apple | ||
| - | * critical updates to the following applications: | ||
| - | * reporting on presence or absence of antivirus software | ||
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| - | If an update requires a system restart, a warning of 24-48 hours will generally be given, although we reserve the right to shorten that time in exceptional circumstances. | ||
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| - | ===== Install the BigFix Client Software ===== | ||
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| - | * Download and install instructions for the BigFix client software: | ||
| - | * We also **strongly encourage** you to run either Windows Update or Mac OS Update at least once, eitehr before or after installing Bigfix, to get your computer as up-to-date as possible. This will reduce the number of updates Bigfix has to install, and may avoid some additional computer restarts. | ||
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| - | ===== More Information ===== | ||
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| - | Our goal is to keep computers securely patched with the minimum possible inconvenience to their owners. If you experience any unexpected behaviour or have any other questions regarding the patch management system, please [[: | ||
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| - | * //Keeping a computer secure and compliant is a lot of work!// Consider taking advantage of our fully managed [[:: | ||
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| - | ===== Frequently Asked Questions ===== | ||
| - | * My computer runs some equipment in our lab (controlling or taking data), and cannot be rebooted automatically. What should I do? | ||
| - | * The best option is to talk to us about moving your machine to a private network with access only to required services (and not the internet). In most cases we can figure out how to make everything you need work. We may even be able to provide an additional computer for your internet-connected activities. | ||
| - | * Although we discourage it, we can also put your computer into a special group with a longer reboot warning. But you have to accept that bigfix may install patches which can interfere with your equipment, and that we cannot take responsibility for that. | ||
| - | * What if our group runs a server which should not be rebooted automatically? | ||
| - | * Some servers may be exempt if they are actively managed by a professional systems administrator. Contact us with details. | ||
| - | * I went to install Bigfix and found that my computer' | ||
| - | * If you are able to update your OS to a supported version, that is the simplest solution | ||
| - | * Otherwise, contact us so we can discuss the options. | ||