Campuses:
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| ====== Physics Computing: Contact Information ====== | ====== Physics Computing: Contact Information ====== | ||
| - | [[http:// | + | CSE-IT supports |
| - | make up the support team for the Physics and Astronomy computer systems. They support | + | |
| ===== Questions & Requests ===== | ===== Questions & Requests ===== | ||
| - | * First, search [[: | + | * First, search [[: |
| - | * Send email to [[net@physics.umn.edu]] - This will create a help ticket which we will use to track your issue. It also allows us to track trends and recurring problems, and ensure we collect the information we need to process your request. Be sure to provide as many details regarding you issue as possible. | + | * Send email to [[csehelp@umn.edu]] - This will create a help ticket which we will use to track your issue. It also allows us to track trends and recurring problems, and ensure we collect the information we need to process your request. Be sure to provide as many details regarding you issue as possible. |
| - | * Contact us using [[: | + | |
| - | * Phone us at ext. 6-1139. If it's an urgent matter and there is no reply, leave a voicemail | + | You can also look for us in Physics/ |
| - | You can also look for us in room S43. Please remember though, that we do not operate a general-purpose helpdesk, and so we can't promise anyone will be available to assist with non-urgent walk-in issues. | ||
| ===== Urgent Problems and Escalation ===== | ===== Urgent Problems and Escalation ===== | ||
| - | * Anyone experiencing system problems should call our general support number | + | * Anyone experiencing system problems should call the CSE-IT Service Desk **612-625-0876**. |
| - | * If part-time staff are available to take the problem report, but are unable to resolve it themselves, they will escalate by calling Graham and Nick (cellphones). | + | |
| - | * If there is no reply, **leave a brief but clear message**. The voicemail message will be transcribed by Google Voice and sent to us, both to our ticket system and as text messages to Graham and Nick's cellphones. | + | |
| - | * Ron Poling and Julie Murphy also have Graham and Nick's direct cellphone numbers and will call (at their discretion) to make sure the problem is known. | + | |
| ===== University Systems ===== | ===== University Systems ===== | ||
| For issues with university systems, such as Enterprise systems (Peoplesoft, | For issues with university systems, such as Enterprise systems (Peoplesoft, | ||