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| computing:network:nethelp [2014/10/14 15:21] – Document moved from computing:network:wireless allan | computing:network:nethelp [2021/01/28 08:49] (current) – cse-sull0153 | ||
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| ====== Network connection help ====== | ====== Network connection help ====== | ||
| - | ===== Wired ===== | + | ===== Wired - PAN and Tate ===== |
| - | Wired connections in Tate and PAN are provided | + | Wired connections in PAN and Tate are provided by University networking |
| - | * If you are a member of Physics, then you can register your computer for the wired network via [[https:// | + | If your computer is registered but you are not getting a connection, then first check for a link light (usually on the network socket of your computer). This will tell us if the jack you are using is active (you could also try another jack, if available). |
| - | * If you are here from another department (eg, Tate swing space), then you should first contact your home department' | + | |
| - | + | ||
| - | If your computer is registered but you are not getting a connection, then first check for a link light. This will tell us if the jack you are using is active (you could also try another jack, if available). | + | |
| If you need to [[: | If you need to [[: | ||
| - | ===== Wireless ===== | + | ===== Wireless |
| - | Physics IT does not provide direct support for the wireless network; | + | Physics IT does not provide direct support for the wireless network, or for wired connections outside of PAN; these are provided by the University campus networking group. |
| - | Given this, if you have trouble with wireless connectivity you need to contact 1-HELP. | + | If you have trouble with wireless connectivity you need to contact 1-HELP. |
| However you can enhance your chances of solving your problem in several ways. | However you can enhance your chances of solving your problem in several ways. | ||
| - if your colleagues in the same or adjacent offices also have problems, get them to also report it to 1-HELP. The more people report an issue, the more likely something will be done. | - if your colleagues in the same or adjacent offices also have problems, get them to also report it to 1-HELP. The more people report an issue, the more likely something will be done. | ||
| - | | + | - consult the wireless coverage maps at http:// |
| - | | + | |
| - If you are in a dead zone, you may just be out of luck. | - If you are in a dead zone, you may just be out of luck. | ||
| - If you are not in a dead zone, you may have driver issues on your device (1-HELP should be able to assist) | - If you are not in a dead zone, you may have driver issues on your device (1-HELP should be able to assist) | ||
| - If multiple people have problems in the same area, there could be a fault with the network equipment; again 1-HELP may be able to help, or we may be able to help escalate the issue. | - If multiple people have problems in the same area, there could be a fault with the network equipment; again 1-HELP may be able to help, or we may be able to help escalate the issue. | ||
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