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--- computing:network:nethelp [2015/05/15 10:40] – allan
+++ computing:network:nethelp [2021/01/28 08:49] (current) – cse-sull0153
@@ Line 1: / Line 1: @@
 ====== Network connection help ======
-===== Wireless =====
+===== Wired - PAN and Tate =====
-Physics IT does not provide direct support for the wireless network; it is provided by the University campus networking group.
+Wired connections in PAN and Tate are provided by University networking (Etherjack).
-Given this, if you have trouble with wireless connectivity you need to contact 1-HELP.
+If your computer is registered but you are not getting a connection, then first check for a link light (usually on the network socket of your computer). This will tell us if the jack you are using is active (you could also try another jack, if available).
+If you need to [[:computing:contact|contact us]] for help, please be sure to provide your location, and the MAC hardware address of the device in question.
+===== Wireless (everywhere), and wired (outside PAN) =====
+Physics IT does not provide direct support for the wireless network, or for wired connections outside of PAN; these are provided by the University campus networking group.
+If you have trouble with wireless connectivity you need to contact 1-HELP.
 However you can enhance your chances of solving your problem in several ways.
   - if your colleagues in the same or adjacent offices also have problems, get them to also report it to 1-HELP. The more people report an issue, the more likely something will be done.
-  - you can also report your difficulty to net@physics.umn.edu. We can do nothing directly and will still tell you to contact 1-HELP, but we will attempt to correlate trouble reports to see if a particular area has obvious problems.
+  - consult the wireless coverage maps at http://it.umn.edu/services/all/data-network/wifi-network/coverage-map/.
-  - consult the wireless coverage maps at http://it.umn.edu/services/all/data-network/wifi-network/coverage-map/. You will see that Tate supposedly has good coverage for the main floors 1-4, and there are significant dead spots in basement and sub-basement levels.
     - If you are in a dead zone, you may just be out of luck.
     - If you are not in a dead zone, you may have driver issues on your device (1-HELP should be able to assist)
@@ Line 17: / Line 24: @@
-===== Wired =====
-Wired connections in Tate and PAN are provided by Physics computing, not by University networking.
-  * If you are a member of Physics, then you can [[registration|register your computer]] for the wired network via [[https://www.physics.umn.edu/resources/myphys/|MyPhys]]
-  * If you are here from another department (eg, Tate swing space), then you should first contact your home department's IT support, as we will generally have set them up with registration capability.
-If your computer is registered but you are not getting a connection, then first check for a link light (usually on the network socket of your computer). This will tell us if the jack you are using is active (you could also try another jack, if available).
-If you need to [[:computing:contact|contact us]] for help, please be sure to provide your location, and the MAC hardware address of the device in question.

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