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--- physlab:faq [2009/01/13 13:09] – created sean
+++ physlab:faq [2017/09/12 12:52] (current) – sean
@@ Line 1: / Line 1: @@
 ====== FAQ ======
-frequently asked questions is under construction...  please send suggestions and comments to lab@physics.umn.edu
+Please submit any question not covered below to: labhelp@physics.umn.edu
+**
+===== How do I get help? =====\\
+**
+Answer: Send an email to labhelp@physics.umn.edu with details of problem being reported.
+**
+===== What do I do if my Ucard doesn't work to open my lab? =====\\
+**
+  Answer: It is best to test your Ucard on several previously known working readers to verify a bad card is the root of the problem.  To get a new card, you'll need to go to the Ucard office in Coffman Memorial Union.
+**
+===== What do I do if the equipment for my lab problem isn't available? =====\\
+**
+  Answer: Report the problem to labhelp@physics.umn.edu immediately.
+**
+===== What do I do if I need equipment other than that for a currently assigned lab? =====\\
+**
+  Answer: Contact the lab coordinator directly, or send an email to labhelp@physics.umn.edu.  Someone will contact you.