Physics IT does not provide direct support for the wireless network; it is provided by the University campus networking group.

Given this, if you have trouble with wireless connectivity you need to contact 1-HELP.

However you can enhance your chances of solving your problem in several ways.

1. if your colleagues in the same or adjacent offices also have problems, get them to also report it to 1-HELP. The more people report an issue, the more likely something will be done.
2. you can also report your difficulty to net@physics.umn.edu. We can do nothing directly and will still tell you to contact 1-HELP, but we will attempt to correlate trouble reports to see if a particular area has obvious problems.
3. consult the wireless coverage maps at http://it.umn.edu/services/all/data-network/wifi-network/coverage-map/. You will see that Tate supposedly has good coverage for the main floors 1-4, and there are significant dead spots in basement and sub-basement levels.
   1. If you are in a dead zone, you may just be out of luck.
   2. If you are not in a dead zone, you may have driver issues on your device (1-HELP should be able to assist)
   3. If multiple people have problems in the same area, there could be a fault with the network equipment; again 1-HELP may be able to help, or we may be able to help escalate the issue.

Wired connections in Tate and PAN are provided by Physics computing, not by University networking.

• If you are a member of Physics, then you can register your computer for the wired network via MyPhys
• If you are here from another department (eg, Tate swing space), then you should first contact your home department's IT support, as we will generally have set them up with registration capability.

If your computer is registered but you are not getting a connection, then first check for a link light (usually on the network socket of your computer). This will tell us if the jack you are using is active (you could also try another jack, if available).

<note> Identifying data jacks The network jacks in Tate Lab are separate from phone jacks. By default most network jacks are active for use.

Phone and network jacks in Physics/Nanotechnology (PAN) are shared. Each wall-plate generally has 3 jacks in offices, or 4 jacks in labs. We always leave the first jack in a wallplate for phone service, although which wallplate is actually used for this will vary between rooms.

We are using the following defaults to wire data jacks in PAN:

• faculty, staff and postdoc offices: second and third jacks in each wall plate, ie AB, AC, AE, AF (and AH, AI, AK, AL if present)
• graduate student offices: second jack in each wall plate, ie AB AE AH AK AN AQ AT AW
• labs: By default, second and third jack in each 4-jack wall plate.

</note>

If you need to contact us for help, please be sure to provide your location, and the MAC hardware address of the device in question.